MESA M: Drive Slowness (3/19/2021)
March 31, 2021 8:32 a.m.Location:
All M: drive users
Status:
Closed
Resolved alert:
03/19/2021 11:20 am
Slow MESA M: drive response
Initial symptoms:
Slow MESA M: drive response
Duration:
03/19/2021 10:41 am - 03/19/2021 11:20 am
Impact to Mason:
Users would notice slow response for MESA M: drive services
Affected Services:
MESA Personal Storage (mydata)
Other Affected Services:
MESA M: drive services
ROOT CAUSE ANALYSIS
Cause:
Several share administrators started to make large numbers of changes in share memberships, which stressed out a caching service and led to slow performance for M: drive.
Resolution:
The caching service was restarted. Our engineer started to reach out to share administrators present on the system to coordinate change execution time.
Prevention:
Before this event, we have already put in a monitor, tuning logging and caching levels to reduce system load.
STATISTICS
Service Team:
ITS CCSE and AT teams