Outage category: Wireless Network
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Customers were contacting the Support Center while Mason Engineers had noticed the same issues as the users.
Root Cause Analysis
Cause
The DHCP server giving out IP’s for the eduroam wifi was running out of IP’s, the IP-scope had to be bigger to accommodate more users!!
Resolution
Enterprise Infrastructure Services created a bigger IP-scope for eduroam wifi.
Prevention
Enterprise Infrastructure Services set the new the DHCP pool to big enough to accommodate all the users on all 3 campuses using eduroam wifi.