Wi-Fi Network Connectivity Issues – Eduroam and MASON-SECURE
August 25, 2021 1:46 p.m.Outage category:
Wireless Network
Location:
All Campuses
Status:
Closed
Resolved alert:
08/23/2021 10:24 am
The uses would login into edurouam or mason-secure but unable connect to the internet.
Initial symptoms:
Customers were contacting the Support Center while Mason Engineers had noticed the same issues as the users.
Duration:
08/23/2021 10:09 am - 08/23/2021 10:24 am
Impact to Mason:
Certain users would be unable to connect to the internet using the wifi.
Affected Services:
Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Cause:
The DHCP server giving out IP’s for the eduroam wifi was running out of IP’s, the IP-scope had to be bigger to accommodate more users!!
Resolution:
Enterprise Infrastructure Services created a bigger IP-scope for eduroam wifi.
Prevention:
Enterprise Infrastructure Services set the new the DHCP pool to big enough to accommodate all the users on all 3 campuses using eduroam wifi.
STATISTICS
Service Team:
Network Engineer and Network Operations and IPAM Admins