Network Outage – The SMART Lab at the Science and Technology Campus

Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
Prince William Campus, SMART Lab
Status: 
Open
Resolved alert: 
01/08/2019 12:56 pm

The SMART Lab at the Science and Technology campus is currently experiencing a network outage.

ITS is working to resolve the issue.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

Initial symptoms: 

Loss of wired and wireless connectivity

Duration: 
01/07/2019 9:30 am - 01/08/2019 12:56 pm
Impact to Mason: 

SMART Lab was without VoIP, wired, and wireless services.

Affected Services: 
Wireless (Wi-Fi) Network, Telephone & Voice Mail Services
Other Affected Services: 
Wired Network
ROOT CAUSE ANALYSIS
Cause: 

The power injector for one of the bridge access points failed.

Resolution: 

A spare power injector was installed and the bridge was reconfigured.

Prevention: 

NA

STATISTICS
Service Team: 
NA