Intermittent Website Errors
February 13, 2023 7:57 a.m.Outage category:
Website
Location:
All users of general VPN network
Status:
Closed
Resolved alert:
02/09/2023 2:05 pm
Users connected to VPN and visiting affected websites saw a 403 Forbidden error.
Initial symptoms:
Intermittent 403 errors on websites
Duration:
02/09/2023 1:20 pm - 02/09/2023 2:05 pm
Impact to Mason:
Users of general VPN group visiting affected websites received 403 errors.
Affected Services:
Web Hosting
Other Affected Services:
Certain hosted websites
ROOT CAUSE ANALYSIS
Cause:
Vendor misconfiguration caused an outage
Resolution:
Vendor whitelisted our IP range
Prevention:
Vendor will ensure our IP range is whitelisted on any future configurations.
STATISTICS
Service Team:
Web Applications & Services, Network Operations, ITS Support Center