Network Issue - Potomac Science Building - Information Technology Services

Outage category:

Wired Network, Wireless Network

Location:

Potomac Science Building

Status:

Closed

Resolved alert:

10/16/2024 10:18 am

Wired and Wireless services outage at Potomac Science Center

Initial symptoms:

High ping latency was detected by monitoring tools and customers began calling in to report network slowness.

Duration:

10/15/2024 5:36 pm - 10/16/2024 10:18 am

Impact to Mason:

Wired and Wireless services at Potomac Science Center were degraded/unavailable

Affected Services:

Network Access

ROOT CAUSE ANALYSIS

Cause:

The ISP reported a fiber cut on the path to the Potomac Science Center that was causing the latency

Resolution:

The ISP has corrected the issue

Prevention:

Have adequate staffing to respond quickly to outages including contacting Cox/other ISPs for troubleshooting

STATISTICS

Service Team:

NSOPS

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