Outage category: Wired Network, Wireless Network
Location: Potomac Science Building
Status: Closed
Resolved Alert:
Initial Symptoms
High ping latency was detected by monitoring tools and customers began calling in to report network slowness.
Root Cause Analysis
Cause
The ISP reported a fiber cut on the path to the Potomac Science Center that was causing the latency
Resolution
The ISP has corrected the issue
Prevention
Have adequate staffing to respond quickly to outages including contacting Cox/other ISPs for troubleshooting