TeamDynamix Slowness

October 01, 2020 12:38 p.m.
Outage category: 
TeamDynamix
Location: 
All Campuses
Status: 
Closed
Resolved alert: 
10/08/2019 8:00 am

Users of TeamDynamix reported slowness when trying to perform normal functions within the tool.

Initial symptoms: 

Users reported slowness when opening and updating tickets.

Duration: 
10/07/2019 8:45 am - 10/08/2019 8:00 am
Impact to Mason: 

All users working within the TeamDynamix tool experienced a reduction in service capabilities.

Affected Services: 
ITS Support Center
ROOT CAUSE ANALYSIS
Cause: 

Vendor reported there was an issue within their servers.

Resolution: 

Vendor worked to increase capabilities and streamline the situation that caused the issue.

Prevention: 

Vendor increased monitoring levels.

STATISTICS
Service Team: 
ITSM Tool Core Support Team