Network Outage – Taylor Hall (Third Floor)

March 28, 2022 9:42 a.m.
Outage category: 
Wired Network, Wireless Network
Location: 
Taylor Hall (Third Floor) - No Wired and Wireless services
Status: 
Closed
Resolved alert: 
03/25/2022 10:14 am

Wireless and wired networks were unavailable in Taylor Hall on the 3rd floor due to an unseated switch.

Initial symptoms: 

Down switch showed on monitor.

Duration: 
03/25/2022 9:53 am - 03/25/2022 10:14 am
Impact to Mason: 
Taylor Hall (Third Floor) had no wired and wireless services.
Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 
Switch Supervisor blade needed to be reseated and rebooted.
Resolution: 
Reseated then rebooted switch Supervisor blade.
Prevention: 

Have engineers on-site ready to deploy.

STATISTICS
Service Team: 
NSOPS