From January 16, 2020, 10:00 a.m. to January 16, 2020, 6:00 p.m.
Impact of the change on users:
The departments listed below may not be able to send or receive calls during the maintenance period. The approximate contact center phone switchover start times are as follows:
- 10 a.m.
- Immunization/Student Health
- ITS Support Center
- 1 p.m.
- Housing
- HR/Payroll
- International Programs
- 4 p.m.
- Admissions/Graduate Admissions
- Counseling Center
Reason for the change:
ITS is moving call center phones from Automated Call Distribution to Webex Contact Center. (ID # 189144)