Website Performance Issues – Slowness and Intermittent Errors

Resolved Alert:

The website slowness issue has now been resolved and full service has been restored.

We will continue to monitor performance closely. Thank you for your patience as we worked with our vendors to address the issue.

If you continue to encounter problems, please reach out to the ITS Support.

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Initial Alert:

Many Mason websites are currently experiencing performance issues. Users may encounter slow page load times and, in some cases, non-response errors.

We are actively investigating with vendors and working to restore full service as quickly as possible.


For additional information regarding the outage, please view the After Action Report.