Outage category: TeamDynamix
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Customers would have a long wait, with possible time outs when trying to use TeamDynamix services (Tickets, Service Requests, or Service catalog forms).
Root Cause Analysis
Cause
The vendor reported they are having a nationwide issue.
Resolution
The vendor found an issue within their database which was causing the issue. The issue has been resolved.
Prevention
Vendor is adding additional resources to alleviate this issue in the future.