Network Outage – Innovation Hall
September 30, 2018 12:00 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Fairfax Campus, Innovation Hall
Status:
Closed
Resolved alert:
09/06/2018 2:47 pm
At approximately 02:27PM, Innovation Hall experienced a network outage lasted roughly 10 minutes. ITS were able to identify and corrected the issue. We apologize for any inconvenience caused by the outage.
Initial symptoms:
Loss of wired and wireless network connectivity
Duration:
09/06/2018 2:47 pm - 09/06/2018 2:47 pm
Impact to Mason:
All users in Innovation Hall were without internet.
Affected Services:
Wireless (Wi-Fi) Network, Telephone & Voicemail Services, Banner Admin, Office 365 Email, Virtual Private Network (VPN)
Other Affected Services:
Wired Network, Websites, Windows-based servers and applications
ROOT CAUSE ANALYSIS
Cause:
Innovation Router crashed and the back-up took over.
Resolution:
Traffic pushed to back-up router. NET is working with vendor to determine the cause of the crash.
Prevention:
A dual fiber run is in the works for every switch on campus. Once it is 100% complete, the fail-over to the back-up router will be more graceful.
STATISTICS
Service Team:
NA