Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Fairfax Campus, Innovation Hall
Status: Closed
Resolved Alert:
Initial Symptoms
Loss of wired and wireless network connectivity
Root Cause Analysis
Cause
Innovation Router crashed and the back-up took over.
Resolution
Traffic pushed to back-up router. NET is working with vendor to determine the cause of the crash.
Prevention
A dual fiber run is in the works for every switch on campus. Once it is 100% complete, the fail-over to the back-up router will be more graceful.