Outage category: VoIP phone service, Wired Network, Wireless Network
Location: All campuses
Status: Open
Resolved Alert:
Initial Symptoms
Users reported intermittent network drops when trying to use wired or wireless networks.
Root Cause Analysis
Cause
The cause of the service outage was high CPU load for the Fusion Router in the Data Center causing random traffic drops. Tx
Resolution
The cause of the service outage was due to high CPU for the Fusion Router
Prevention
Network Engineers are working with the vendor to determine the exact cause of the high load on the CPU of the Fusion Router and to determine who to prevent future occurrences.