Network Connectivity Issue – All Campuses

October 17, 2019 1:18 p.m.
Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
All campuses
Status: 
Open
Resolved alert: 
10/14/2019 4:49 pm

All network services would have had an intermittent connection problems.

Initial symptoms: 

Users reported intermittent network drops when trying to use wired or wireless networks.

Duration: 
10/14/2019 3:37 pm - 10/14/2019 4:49 pm
Impact to Mason: 

All user had intermittent connectivity issues.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

The cause of the service outage was high CPU load for the Fusion Router in the Data Center causing random traffic drops. Tx

Resolution: 

The cause of the service outage was due to high CPU for the Fusion Router

Prevention: 

Network Engineers are working with the vendor to determine the exact cause of the high load on the CPU of the Fusion Router and to determine who to prevent future occurrences.

STATISTICS