Firewall FailureAugust 23, 2019 12:05 p.m.
Telephone, VoIP phone service, VPN, Webex, Wired Network, Wireless Network
08/22/2019 2:45 pm
All network services had an short duration disruption of service.
Network Connectivity dropped.
08/22/2019 2:30 pm - 08/22/2019 2:45 pm
Impact to Mason:
No internet based services were available for for roughly 3-5 minutes.
Wireless (Wi-Fi) Network, Network Access
ROOT CAUSE ANALYSIS
The service outage was due to a crash on Firewall 1. Firewall 2, the back redundant node, took over thus just causing a quick blink.
The redundant firewall took over traffic preventing a long term outage.
We had Firewall redundancy in place. Once Firewall 2 took over all internet services came back online. All Firewalls are back up and redundancy is back in place.
Engineers will be monitoring and working with Palo Alto support, on why this crash occurred to find out root cause?