ITS Reminders for Computing Remotely

As the Mason community continues to work and learn remotely, Information Technology Services (ITS) has the following reminders for users of Mason-managed computers to ensure a smooth computing experience:

Reset Your Password Every 180 Days
You are required to reset your Patriot Pass Password every 180 days. ITS sends daily emails to users 14 days before passwords expire. Be alert for these messages and reset your password before it expires to avoid disrupting access to Patriot Web, employee email, Blackboard, etc.

Sync Your Mason-Managed Computer After Resetting Your Password

  • Windows users: If you are working remotely and reset your password, you must connect to the Virtual Private Network (VPN) to sync your new password and complete the reset process.
  • Mac users: Most Mac users do not require additional steps to sync their computer after resetting their password.
  • Additional details and instructions for syncing your computer are available at How to Sync Your Computer After Resetting Your Password

Keep Your Computer Up-to-Date
Users on Mason-managed computers should routinely connect to the VPN to ensure that you receive timely software updates.

Contact the ITS Support Center
The ITS Support Center is available to assist with password resets and other computing issues, including hardware support, at 703-993-8870 or during the following times:

  • Monday thru Thursday: 8 a.m. to 9 p.m.
  • Friday: 8 a.m. to 5 p.m.
  • Sunday: 1 to 9 p.m.
    (The Support Center is closed Thursdays from 3 to 4 p.m. and Saturdays)

If you have any questions, please contact the ITS Support Center at 703-993-8870 or