GMU Outage with ~300 AP’s offline-Apogee Network Engineers troubleshooting

Resolved Alert:

We are at a normal state.  The remaining access points came back online late yesterday.
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Alert Updates:

At this time we only have 23 APs are offline.  More information will be provided as it becomes available.

Apogee has been running a script to reboot the ~300 Access Points (AP’s) that were offline.  As the script runs and are seeing the registered AP count steadily climbing.  There are ~ 66 AP’s to go as they show they are still offline.

Apogee network engineers have determined there is a memory issue associated with the ~300 Access Points that remain offline.  Next steps will be for Apogee to perform a mass factory reset on the associated Access Points to bring them back online.

Initial Alert:

Apogee is tracking an outage at GMU with ~300 Access Points offline. Apogee network engineers are currently troubleshooting and working to resolve this issue. More information will be provided as it becomes available.


If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.