Outage category: Telephone, Wired Network, Wireless Network
Location: Engineering Building, Arts & Design Building, Innovation Hall, and Research Hall
Status: Closed
Resolved Alert:
Initial Symptoms
Network & Security Operations reported systems down in their monitoring tools.
Root Cause Analysis
Cause
A network core router device exhibited a fault, resulting in a required reboot.
Resolution
The network device was rebooted by engineers.
Prevention
Maintain sufficient onsite engineers for rapid incident response.