NETWORK OUTAGE – MULTIPLE LOCATIONS AT THE FAIRFAX CAMPUS

March 14, 2025 7:50 a.m.
Outage category: 
Telephone, Wired Network, Wireless Network
Location: 
Engineering Building, Arts & Design Building, Innovation Hall, and Research Hall
Status: 
Closed
Resolved alert: 
03/12/2025 5:57 pm

Intermittent network connectivity (wired, wireless, and Voice over IP) for the following buildings: Engineering Building, Arts & Design Building, Innovation Hall, and Research Hall.

Initial symptoms: 

Network & Security Operations reported systems down in their monitoring tools.

Duration: 
03/12/2025 3:10 pm - 03/12/2025 5:57 pm
Impact to Mason: 

Intermittent network connectivity (wired, wireless, and Voice over IP) for the following buildings: Engineering Building, Arts & Design Building, Innovation Hall, and Research Hall.

Affected Services: 
Network Access, Telephone Services
ROOT CAUSE ANALYSIS
Cause: 

A network core router device exhibited a fault, resulting in a required reboot.

Resolution: 

The network device was rebooted by engineers.

Prevention: 

Maintain sufficient onsite engineers for rapid incident response.

STATISTICS
Service Team: 
NSOPS, NSENG