Mac Computers Issue

October 31, 2018 12:00 a.m.
Outage category: 
Hardware
Location: 
All campuses
Status: 
Closed
Resolved alert: 
09/24/2018 4:20 pm

Some users of Mac computers have reported an error message of “Hard Disk is Full”.

ITS is aware of this issue and is working to find a resolution to it.

Initial symptoms: 

Mac users reporting an error “Hard Drive Full”.

Duration: 
09/24/2018 10:07 am - 09/24/2018 4:20 pm
Impact to Mason: 

Mac users received a “Hard Drive Full” error which kept users from being able to save new files.

Affected Services: 
Computer Hardware Installation, Jamf Pro
ROOT CAUSE ANALYSIS
Cause: 

Script was run to remove Temp files in the local JAMF directory.JAMF vendor upgrade affected a script, causing it to run and caused an issue with the Temp files in the local JAMF directory.

Resolution: 

Script was run to remove Temp files in the local JAMF directory.

Prevention: 

Advanced Desktop Technologies is working with the vendor to determine the root cause and put steps in place to prevent future occurrences.

STATISTICS
Service Team: 
Advanced Desktop Technologies