Outage category: Hardware
Location: All campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Mac users reporting an error “Hard Drive Full”.
Root Cause Analysis
Cause
Script was run to remove Temp files in the local JAMF directory.JAMF vendor upgrade affected a script, causing it to run and caused an issue with the Temp files in the local JAMF directory.
Resolution
Script was run to remove Temp files in the local JAMF directory.
Prevention
Advanced Desktop Technologies is working with the vendor to determine the root cause and put steps in place to prevent future occurrences.