Network Outage – Smithsonian Mason School of Conservation

July 26, 2024 11:09 a.m.
Location: 
Smithsonian Mason School of Conservation
Status: 
Open
Resolved alert: 
07/26/2024 10:00 am

Network service unavailable for both Wired and Wireless at  the Smithsonian Mason School of Conservation

Initial symptoms: 

Log of down network devices showed up on our monitoring tools.

Duration: 
07/26/2024 10:00 am - 07/26/2024 10:00 am
Impact to Mason: 

Network service unavailable for both Wired and Wireless at  the Smithsonian Mason School of Conservation

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Internet Service Provider has a brief outage.

Resolution: 

Pending confirmation of Cause and Resolution from vendor.

Prevention: 

Have on-call and on-site engineers to respond to emergencies.

STATISTICS
Service Team: 
NSOPS, Apogee