NETWORK OUTAGE – FIELD HOUSE B-SIDE
November 12, 2020 2:18 p.m.Outage category:
Wired Network, Wireless Network
Location:
Field House
Status:
Closed
Resolved alert:
11/12/2020 12:43 pm
wired and wireless network outage
Initial symptoms:
Lost communication with the device from our monitoring system.
Duration:
11/12/2020 10:26 am - 11/12/2020 12:43 pm
Impact to Mason:
Users from the Field House B-side were affected both wired and wireless connectivity.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Hardware failure. Switch failed to boot.
Resolution:
Replaced with another spare.
Prevention:
Have procedure in place to replace failed switch quickly.
STATISTICS
Service Team:
NSOPS