NETWORK OUTAGE – FIELD HOUSE B-SIDE

November 12, 2020 2:18 p.m.
Outage category: 
Wired Network, Wireless Network
Location: 
Field House
Status: 
Closed
Resolved alert: 
11/12/2020 12:43 pm

wired and wireless network outage

Initial symptoms: 

Lost communication with the device from our monitoring system.

Duration: 
11/12/2020 10:26 am - 11/12/2020 12:43 pm
Impact to Mason: 

Users from the Field House B-side were affected both wired and wireless connectivity.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Hardware failure. Switch failed to boot.

Resolution: 

Replaced with another spare.

Prevention: 

Have procedure in place to replace failed switch quickly.

STATISTICS
Service Team: 
NSOPS