Outage category: Applications
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
ITS is receiving a number of calls from customers reporting problems with Remote Desktop Protocol (RDP).
Root Cause Analysis
Cause
The RPD protocol on some desktop systems experienced a failure and failed into the not allowed state.
Resolution
Desktop Support staff added instructions to the ITS Knowledge Base and created a script which was added to the ITS Application store to enable customers to self fix their machines.
Prevention
There has been no determination of what caused the failure, so no preventions steps have been created.