Outage category: myMason, Blackboard
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Users contacted Support Center
Root Cause Analysis
Cause
The issue was found to be a bug in Learn. A step in the upgrade process that modifies the database was changing the availability of the Course List module. Under normal circumstances, this alone would not have impacted users. However, if the Learn upgrade fails while that database step is in progress, it can cause the unavailable setting to persist, making the module unavailable to users.
Resolution
This bug has been resolved in release 3900.2 that will be applied to GMU’s production environment on 12/3/20. The fix is that the upgrade step that modifies the database will no longer modify the availability of the Course List module.
Prevention
Bug will fix issue permanently