Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Johnson Center, Research Hall, Innovation Hall, Nguyen Engineering Building
Status: Closed
Resolved Alert:
Initial Symptoms
Loss of wired, wireless, and voice over IP services as power was interrupted.
Root Cause Analysis
Cause
Dominion Power outage which resulted in routers malfunctioning.
Resolution
The routers were restarted once power was restored, by Dominion or generators being brought online.
Prevention
Have engineers on-site to respond quickly to such incidents.