Information Technology Services

Network Outage – Multiple Locations in Fairfax Campus

Outage category: VoIP phone service, Wired Network, Wireless Network

Location: Johnson Center, Research Hall, Innovation Hall, Nguyen Engineering Building

Status: Closed

Resolved Alert:

Initial Symptoms

Loss of wired, wireless, and voice over IP services as power was interrupted.

Root Cause Analysis

Cause

Dominion Power outage which resulted in routers malfunctioning.

Resolution

The routers were restarted once power was restored, by Dominion or generators being brought online.

Prevention

Have engineers on-site to respond quickly to such incidents.