Analog Phone Outage: Science and Technology Campus

October 01, 2020 12:34 p.m.
Outage category: 
Telephone
Location: 
Science & Technology Campus
Status: 
Closed
Resolved alert: 
11/08/2019 8:00 am

All analog phones on Science and Technology campus were unavailable for use.

Initial symptoms: 

Customers contacted Telecom Admin to state their analog lines (phones, faxes, credit card lines) were non-operational.

Duration: 
11/07/2019 3:11 pm - 11/08/2019 8:00 am
Impact to Mason: 

Science & Technology Campus users were without analog phone service.

Affected Services: 
Telephone Services
ROOT CAUSE ANALYSIS
Cause: 

Equipment issues

Resolution: 

Equipment was repaired and service was restored.

Prevention: 

Equipment monitoring continues to try and ensure issue does not happen again.

STATISTICS
Service Team: 
Enterprise Collaboration