University Townhouse B Outage (slow speeds)October 12, 2021 3:37 p.m.
Wired Network, Wireless Network
University Townhouses Building B
10/06/2021 3:25 pm
Apogee noted extremely slow traffic speeds for MyResNet for University Townhouse B.
Data coming and going from Townhouse B was getting “lost” or was not making it all the way through the fiber cable which resulted student devices continuing to keep resending data which meant extremely slow speeds.
10/06/2021 10:55 am - 10/06/2021 3:25 pm
Impact to Mason:
Slow internet speeds
ROOT CAUSE ANALYSIS
Field Service Representative replaced Optic Module (SFP) on the distribution switch at Townhouses
Replaced Distribution switch