University Townhouse B Outage (slow speeds)
October 12, 2021 3:37 p.m.Outage category:
Wired Network, Wireless Network
Location:
University Townhouses Building B
Status:
Open
Resolved alert:
10/06/2021 3:25 pm
Apogee noted extremely slow traffic speeds for MyResNet for University Townhouse B.
Initial symptoms:
Data coming and going from Townhouse B was getting “lost” or was not making it all the way through the fiber cable which resulted student devices continuing to keep resending data which meant extremely slow speeds.
Duration:
10/06/2021 10:55 am - 10/06/2021 3:25 pm
Impact to Mason:
Slow internet speeds
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Fiber issue
Resolution:
Field Service Representative replaced Optic Module (SFP) on the distribution switch at Townhouses
Prevention:
Replaced Distribution switch
STATISTICS
Service Team:
Apogee