University Townhouse B Outage (slow speeds)

Outage category: 
Wired Network, Wireless Network
Location: 
University Townhouses Building B
Status: 
Open
Resolved alert: 
10/06/2021 3:25 pm

Apogee noted extremely slow traffic speeds for MyResNet for University Townhouse B.

Initial symptoms: 

Data coming and going from Townhouse B was getting β€œlost” or was not making it all the way through the fiber cable which resulted student devices continuing to keep resending data which meant extremely slow speeds.

Duration: 
10/06/2021 10:55 am - 10/06/2021 3:25 pm
Impact to Mason: 

Slow internet speeds

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Fiber issue

Resolution: 

Field Service Representative replaced Optic Module (SFP) on the distribution switch at Townhouses

Prevention: 

Replaced Distribution switch

STATISTICS
Service Team: 
Apogee