Outage category: Wireless Network
Location: Liberty Square A,B, and C
Status: Closed
Resolved Alert:
Initial Symptoms
Users complained of loss of wireless connections.
Root Cause Analysis
Cause
2 nodes went down at Liberty Square causing a partial outage at Liberty Square A, B and C
Resolution
Rebooted distribution switch and optics on the switch in Liberty A were swamped which restored service
Prevention
Apogee monitoring light levels on all links and will continue to replace fiber optics transceivers when needed between MDF and IDF locations