Issues with ITS Ticketing System
Resolved Alert:
TeamDynamix has found and fixed the issue with the application that was not performing properly. The ITSM Core Team has tested the application that was experiencing issues and have found the issue has been resolved. The ITS Ticketing system is now fully functional.
(READ MORE)Initial Alert:
The ITS Ticketing system, TeamDynamix, is experiencing issues with a portion of the system. Tickets can be created, however, the automated flows that adjust tickets are not working properly. The issue has been reported to TeamDynamix and they are looking into the issue. The ITSM Core Team will provide updates as soon as they are provided by the vendor.
January 30, 2024 8:31 a.m.If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.
For additional information regarding the outage, please view the After Action Report.