Resolved Alert:

Our Mason Contact Centers were experiencing issues with agents logging in and taking calls from approximately 1:00 p.m. to 2:30 p.m. It was a nationally known problem within the application. The vendor worked with Cisco to resolve the issue.

We apologize for the inconvenience this may have caused.

Initial Alert:

Our Webex Contact Center is experiencing issues with agents logging in and taking calls. It is a nationally know issue within the application. The vendor is working with Cisco to resolve the issue.  It appears to be impacting all of our 20 call centers.