WebEx Contact Center (WCC) – Outage
Resolved Alert:
Our Mason Contact Centers were experiencing issues with agents logging in and taking calls from approximately 1:00 p.m. to 2:30 p.m. It was a nationally known problem within the application. The vendor worked with Cisco to resolve the issue.
We apologize for the inconvenience this may have caused.
(READ MORE)Initial Alert:
Our Webex Contact Center is experiencing issues with agents logging in and taking calls. It is a nationally know issue within the application. The vendor is working with Cisco to resolve the issue. It appears to be impacting all of our 20 call centers.
October 19, 2020 1:15 p.m.If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.
For additional information regarding the outage, please view the After Action Report.