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WebEx Contact Center (WCC) – Outage

Resolved Alert:

Our Mason Contact Centers were experiencing issues with agents logging in and taking calls from approximately 1:00 p.m. to 2:30 p.m. It was a nationally known problem within the application. The vendor worked with Cisco to resolve the issue.

We apologize for the inconvenience this may have caused.

(READ MORE)

Initial Alert:

Our Webex Contact Center is experiencing issues with agents logging in and taking calls. It is a nationally know issue within the application. The vendor is working with Cisco to resolve the issue.  It appears to be impacting all of our 20 call centers.


For additional information regarding the outage, please view the After Action Report.