Network Outage – Enterprise 2nd Floor
April 02, 2024 12:20 p.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Enterprise Hall 2nd floor
Status:
Closed
Resolved alert:
03/25/2024 11:30 am
All Wired, Wireless, VoIP were down due to the outage. The network outage only affected a portion of the 2nd floor.
Initial symptoms:
All Wired, Wireless, VoIP were down due to the outage. The network outage only affected a portion of the 2nd floor.
Duration:
03/25/2024 9:05 am - 03/25/2024 11:30 am
Impact to Mason:
Some users on the 2nd floor of Enterprise Hall had no network or phone access.
Affected Services:
Telephone Services, Network Access
ROOT CAUSE ANALYSIS
Cause:
One switch out of the two stacks were bad.
Resolution:
We replaced the bad switch with on-hand inventory.
Prevention:
Have sufficient staff and hardware readily available to promptly address the issue.
STATISTICS
Service Team:
NSOPS