WiFi issues in some buildings

September 16, 2022 7:20 a.m.
Outage category: 
Wireless Network
Location: 
East, West, Finley and Krug
Status: 
Closed
Resolved alert: 
09/14/2022 3:53 pm

When students and faculty are trying to login to the following SSID’s Mason-Secure or Eduroam, they can not connect and have no internet connection.

Initial symptoms: 

East building classrooms 121 and 134 students and professor could not connect to the wifi using the following SSIDs:  eduroam and mason-secure.

Duration: 
09/14/2022 11:58 am - 09/14/2022 3:53 pm
Impact to Mason: 

All users in listed buildings were affected, it was intermittent, but the majority could not get on the wifi.

Affected Services: 
Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Cause: 

The Aruba controller was not allowing everyone to connect to Eduroam and mason-secure.

Resolution: 

Network Engineers tried to take actions to correct the issues. Network Engineers contacted vendor for support, controller was rebooted and services came back online.

Prevention: 

We have commands now for the Aruba controller to use that we received from the Aruba Engineers, to use in the future. Also we have a case open with the vendor to see if there any bugs or why it happened.

STATISTICS
Service Team: 
NSENG and NSOPS