Virtual Computing Lab Reservations Do Not CompleteMay 14, 2019 9:09 a.m.
VCL Systems for all campuses
05/06/2019 9:45 am
The vclhelp email account and support center received a few calls from students stating that their reservations were not finishing.
Virtual machines were not available to users as system was not completing the reservations made.
05/05/2019 10:00 pm - 05/06/2019 9:45 am
Impact to Mason:
Virtual Computing Lab was unavailable.
ROOT CAUSE ANALYSIS
The OpenNebula controller failed which controls the actual virtual machines. This was complicated by another system that would normally automate the restart of the OpenNebula controller also failing
Both the OpenNebula controller and the automation server were restarted and all servers returned to operation.
The root cause of the initial problem is unknown. This scenario is highly unlikely to reoccur.