Kaltura Mymedia Unavailable
April 02, 2020 7:59 a.m.Outage category:
Blackboard
Location:
All locations
Status:
Open
Resolved alert:
03/30/2020 11:06 am
Videos using Kaltura in Blackboard courses were unavailable at times from on March 30. Students could not submit video to Kaltura/Blackboard from March 30.
Initial symptoms:
Users could not post or watch MyMedia videos on Blackboard.
Duration:
03/30/2020 10:25 am - 03/30/2020 11:06 am
Impact to Mason:
Users could not view videos in Blackboard that were uploaded/created through Kaltura. Users could not access their MyMedia.
Affected Services:
Kaltura
ROOT CAUSE ANALYSIS
Cause:
High demand caused the maximum number of allowed connections to be continually reached.
Resolution:
Kaltura has temporarily enabled a new caching solution.
Prevention:
Kaltura will fully move to cloud hosting within the next few weeks which is expected to prevent the issue from re-occurring.
STATISTICS
Service Team:
Online Learning Resources