Vonage SMS temporarily paused
December 16, 2024 12:16 p.m.Outage category:
Telephone
Location:
All Vonage users
Status:
Closed
Resolved alert:
12/16/2024 11:05 am
Users were able to receive text messages but not receive them
Initial symptoms:
Users were able to receive text messages but not receive them
Duration:
09/24/2024 9:21 am - 12/16/2024 11:05 am
Impact to Mason:
Users were able to receive text messages but not receive them
Affected Services:
Telephone Services
Other Affected Services:
SMS service through Vonage
ROOT CAUSE ANALYSIS
Cause:
Phishing incident within Vonage. They ended up with a complete shutdown/temporary pause in September.
Resolution:
Vonage tightened their security protocols. Now require SSO or 2FA on all users of text messaging.
Prevention:
We currently use SSO but 2FA has been implemented on all departmental lines.
STATISTICS
Service Team:
Telecom Admin, Switchboard