INTERMITTENT NETWORK CONNECTIVITY – THE POTOMAC SCIENCE CENTER
May 28, 2024 7:44 a.m.Outage category:
Wired Network, Wireless Network
Location:
Potomac Science Center
Status:
Closed
Resolved alert:
05/23/2024 8:53 am
Intermittent Wired and Wireless network connections
Initial symptoms:
Users experienced intermittent wired, wireless, and Voice over IP services.
Duration:
05/22/2024 2:53 pm - 05/23/2024 8:53 am
Impact to Mason:
Users experienced intermittent wired, wireless, and Voice over IP services.
Affected Services:
Network Access, Telephone Services
ROOT CAUSE ANALYSIS
Cause:
ISP misconfiguration when they were doing some unplanned maintenance
Resolution:
Contacted ISP and worked through the process
Prevention:
This was a vendor caused incident. We have requested better communication regarding their maintenance.
STATISTICS
Service Team:
Network & Security Operations