Outage category: Wired Network, Wireless Network
Location: Potomac Science Center
Status: Closed
Resolved Alert:
Initial Symptoms
Users experienced intermittent wired, wireless, and Voice over IP services.
Root Cause Analysis
Cause
ISP misconfiguration when they were doing some unplanned maintenance
Resolution
Contacted ISP and worked through the process
Prevention
This was a vendor caused incident. We have requested better communication regarding their maintenance.