Network Outage – Potomac Heights (Fairfax)
June 06, 2025 9:01 a.m.Outage category:
Telephone, Wired Network
Location:
Potomac Heights Staff networks
Status:
Closed
Resolved alert:
06/05/2025 1:38 pm
Network outage affecting the staff network traffic in the Potomac Heights. This outage did not impact student dorm network traffic.
Initial symptoms:
Network Monitoring showed that systems were down.
Duration:
06/05/2025 11:12 am - 06/05/2025 1:38 pm
Impact to Mason:
Network outage affecting the staff network traffic in the Potomac Heights.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
A fiber optic cable was showing errors causing issue with connectivity.
Resolution:
Fiber optic cable was scoped and cleaned.
Prevention:
Monitoring and having staff on location to respond to break/fix issues
STATISTICS
Service Team:
NSOPS, FIENG