Cable TV outage

January 30, 2020 9:56 a.m.
Outage category: 
Applications
Location: 
President Park, Liberty Hall, Taylor Hall, Potomac Heights, Aquatic Center, Krasnow Building, and Carow Building
Status: 
Open
Resolved alert: 
01/29/2020 4:10 pm

Cable TV was unavailable to the following locations: President Park, Liberty Hall, Taylor Hall, Potomac Heights, Aquatic Center, Krasnow Building, and Carow Building

Initial symptoms: 

Loss of Cable TV (coaxial) signal.

Duration: 
01/28/2020 10:10 am - 01/29/2020 4:10 pm
Impact to Mason: 

President Park, Liberty Hall, Taylor Hall, Potomac Heights, Aquatic Center, Krasnow Building, and Carow Building were without Cable TV (coaxial) service.

Affected Services: 
Cable Television Service for Residence Halls
ROOT CAUSE ANALYSIS
Cause: 

A power supply failed, as a result a new power supply had to be installed.

Resolution: 

A replacement power supply was installed, but had a different plug style, so Facilities had to install a new outlet, thus adding to the outage duration.

Prevention: 

Equipment failure, nothing could have been done.

STATISTICS
Service Team: 
NSOPS