Kaltura MyMedia UnavailableApril 02, 2020 7:47 a.m.
03/17/2020 7:00 pm
Videos using Kaltura in Blackboard courses were unavailable at times from on March 17. Students could not submit video to Kaltura/Blackboard from March 17.
Users could not post or watch MyMedia videos on Blackboard.
03/17/2020 5:00 pm - 03/17/2020 7:00 pm
Impact to Mason:
Users could not view videos in Blackboard that were uploaded/created through Kaltura. Users could not access their MyMedia.
ROOT CAUSE ANALYSIS
High demand caused the maximum number of allowed connections to be continually reached.
Kaltura has temporarily enabled a new caching solution.
Kaltura will fully move to cloud hosting within the next few weeks which is expected to prevent the issue from re-occurring.
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