Intermittent Network IssuesSeptember 24, 2019 10:22 a.m.
VoIP phone service, Wired Network, Wireless Network
09/20/2019 3:55 pm
All network services had an intermittent connection issues.
Users reporting intermittent network connection issues.
09/20/2019 2:55 pm - 09/20/2019 3:55 pm
Impact to Mason:
All campuses were affected by issue. Interminttent network connections lasting roughly 10 minutes
Wireless (Wi-Fi) Network
Other Affected Services:
Wired network services
ROOT CAUSE ANALYSIS
Firewall failure caused switch-over to second firewall in HA pair. This caused the intermittent network issues as sessions were moved to the now active firewall.
Firewall was restored and HA pairing re-established.
Engineers will be monitoring and working with Palo Alto and Cisco support, on why this crash occurred to find out root cause.