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Ellucian Cloud Services Outage

Resolved Alert:

Around 1:00pm Ellucian resolved the issues with their hosted services.

(READ MORE)
July 17, 2023 1:00 p.m.

Initial Alert:

Starting around 12:00pm today, Ellucian is experiencing an outage of some of their hosted services.

This is impacting:

  • Grades can’t be pushed from Blackboard into Banner.
  • Registration changes are not being pushed to Blackboard.
  • Forms in Ellucian Workflow can not retrieve or push data to Banner.
  • Salesforce can’t retrieve or put data to Banner.

Ellucian is aware and working on the issue.

July 17, 2023 12:00 p.m.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

For additional information regarding the outage, please view the After Action Report.