Kaltura MyMedia UnavailableApril 02, 2020 7:54 a.m.
03/26/2020 5:15 pm
Videos using Kaltura in Blackboard courses were unavailable at times from on March 26. Students could not submit video to Kaltura/Blackboard from March 26.
Users could not post or watch MyMedia videos on Blackboard.
03/26/2020 4:11 pm - 03/26/2020 5:15 pm
Impact to Mason:
Users could not view videos in Blackboard that were uploaded/created through Kaltura. Users could not access their MyMedia.
ROOT CAUSE ANALYSIS
High demand caused the maximum number of allowed connections to be continually reached.
Kaltura has temporarily enabled a new caching solution.
Kaltura will fully move to cloud hosting within the next few weeks which is expected to prevent the issue from re-occurring.
Online Learning Resources