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        )

    [_edit_last] => Array
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    [show_in_notification] => Array
        (
            [0] => 0
        )

    [_show_in_notification] => Array
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    [status] => Array
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            [0] => Resolved
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    [_status] => Array
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    [new_outage_message] => Array
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            [0] => TeamDynamix, the ITS Ticketing system, is experiencing an issue with slowness and lack of connection. A ticket has been opened with the vendor and they have said they are seeing issues and are working to resolve all issues.
        )

    [_new_outage_message] => Array
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    [start_date_and_time] => Array
        (
            [0] => 2019-08-26 11:43:45
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    [_start_date_and_time] => Array
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    [status_update_repeater] => Array
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    [e-mail_settings_e-mail_alerts] => Array
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    [_e-mail_settings_e-mail_alerts] => Array
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        )

    [e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => a:1:{i:0;s:19:"ITS Alerts Listserv";}
        )

    [_e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => field_5b5ebf07cd8f6
        )

    [e-mail_settings] => Array
        (
            [0] => 
        )

    [_e-mail_settings] => Array
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            [0] => field_5b5ebd94cd8f4
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    [_jd_tweet_this] => Array
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            [0] => no
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    [_yoast_wpseo_primary_archive_category] => Array
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            [0] => 
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    [_yoast_wpseo_content_score] => Array
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)

TeamDynamix Service Interruption

Resolved Alert:

The issue with TeamDynamix, the ITS Ticketing system, has been resolved by the vendor. The vendor is putting safe guards in place to keep a similar issue from happening in the future.

(READ MORE)

Alert Updates:

The vendor has implemented a fix for the service performance issue and is continuing to monitor the system for new/continuing issues.

Initial Alert:

TeamDynamix, the ITS Ticketing system, is experiencing an issue with slowness and lack of connection. A ticket has been opened with the vendor and they have said they are seeing issues and are working to resolve all issues.


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As part of Cyber Security Awareness Month, all faculty and staff should have received notice regarding their required annual IT Security Awareness Training. Please see the email from ITS for details or go to MasonLEAPS to complete your training by Monday, November 15.