New Telecommunications Vendor Update

In August, ITS announced the selection of Mason’s new telecommunications vendor, Vonage, Inc. Since the announcement, ITS has successfully rolled out the new system for all Mason Call Centers and is moving into the next phase of the project, faculty and staff phones. ITS has met with Telecom Coordinators to coordinate a phased-approach implementation, which will kick off in early 2023. In the coming weeks, Telecom Coordinators will validate details with phone users (work location, phone numbers, etc.) in preparation for switching to the new system. ITS will provide additional updates and resources in January 2023.

Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, the new solution delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365).