Issue with MicroStrategy Login

November 29, 2023 7:01 a.m.
Outage category: 
MicroStrategy
Location: 
All MicroStrategy users
Status: 
Closed
Resolved alert: 
11/08/2023 9:42 am

Some MicroStrategy users experienced login failures and were not able to access reporting.

Initial symptoms: 

Users reported issues with login.

Duration: 
11/08/2023 9:00 am - 11/08/2023 9:42 am
Impact to Mason: 

Some Users were unable to access reporting during the period.

Affected Services: 
MicroStrategy
ROOT CAUSE ANALYSIS
Cause: 

There was an LDAP server with an expired certificate. Users who attempted to login and reached that LDAP server had a failure while users connected through other LDAP servers where able to login.

Resolution: 

The LDAP server with the expired certificate was removed from service and then all users were able to login successfully.

Prevention: 

Review and monitoring of certificates on the LDAP servers.

STATISTICS
Service Team: 
BIS, Cloud, Compute & Storage Operations, Enterprise Collaboration