Issues with Duo Sign InJanuary 21, 2022 9:57 a.m.
all users trying to use 2 factor authentication
12/15/2021 11:14 am
Users couldn’t connect using Duo to approve 2 Factor authentication.
Users would start to log in but not receive a Duo push for authentication.
12/15/2021 10:30 am - 12/15/2021 11:14 am
Impact to Mason:
Certain applications were unavailable to users trying to log in for their initial attempt. Users connected prior to start of issue stayed connected.
Virtual Private Network (VPN)
Other Affected Services:
Any service using Duo authentication
ROOT CAUSE ANALYSIS
There was an Amazon Web Services outage that affected multiple vendors including Duo.
Amazon Web Services were brought back online
Nothing as this was a vendor issue.