Issues with Duo Sign In

Outage category:

VPN, Applications

Location:

all users trying to use 2 factor authentication

Status:

Closed

Resolved alert:

12/15/2021 11:14 am

Users couldn’t connect using Duo to approve 2 Factor authentication.

Initial symptoms:

Users would start to log in but not receive a Duo push for authentication.

Duration:

12/15/2021 10:30 am - 12/15/2021 11:14 am

Impact to Mason:

Certain applications were unavailable to users trying to log in for their initial attempt. Users connected prior to start of issue stayed connected.

Affected Services:

Virtual Private Network (VPN)

Other Affected Services:

Any service using Duo authentication

ROOT CAUSE ANALYSIS

Cause:

There was an Amazon Web Services outage that affected multiple vendors including Duo.

Resolution:

Amazon Web Services were brought back online

Prevention:

Nothing as this was a vendor issue.

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