Outage category: Website
Location: All locations
Status: Open
Resolved Alert:
Initial Symptoms
Users were unable to load WPEngine-hosted WordPress websites or experienced slow or intermittent access to these websites during this time period.
Root Cause Analysis
Cause
The web host had technical issues which resulted in not enough server resources available to support normal website operations.
Resolution
Our WPEngine-hosted websites were split into two different accounts so that more resources were available to each environment.
Prevention
Same as resolution. We expect that these changes will alleviate this problem. We haven’t experienced similar issues or slowness since this change was made.