Commerce 5 Network Outage

October 27, 2021 2:15 p.m.
Outage category: 
Wired Network, Wireless Network
Location: 
Commerce 5
Status: 
Closed
Resolved alert: 
10/27/2021 12:50 pm

All wired and wireless were down in Commerce 5 building.

Initial symptoms: 

Site went down on monitor system.

Duration: 
10/27/2021 10:05 am - 10/27/2021 12:50 pm
Impact to Mason: 

All wired and wireless connections in the building were down.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Faulty vendor equipment

Resolution: 

Vendor replaced equipment

Prevention: 

Not applicable.

STATISTICS
Service Team: 
NSOPS