NETWORK OUTAGE – POTOMAC SCIENCE CENTER
November 12, 2022 12:12 p.m.Outage category:
Wired Network, Wireless Network
Location:
Potomac Science Center
Status:
Closed
Resolved alert:
11/11/2022 12:57 pm
Potomac Science Center network outage for Wire and Wireless
Initial symptoms:
Lost connectivity to onsite network equipment
Duration:
11/11/2022 9:45 am - 11/11/2022 12:57 pm
Impact to Mason:
Potomac Science Center Wire and Wireless network outage
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Outage on the network of the Internet Service Provider used for connectivity to Potomac Science Center.
Resolution:
Internet Service Provider resolved the issue.
Prevention:
Have engineers available to dispatch right away to assist in troubleshooting
STATISTICS
Service Team:
NSOPS