Outage category: Wired Network, Wireless Network
Location: Potomac Science Center
Status: Closed
Resolved Alert:
Initial Symptoms
Lost connectivity to onsite network equipment
Root Cause Analysis
Cause
Outage on the network of the Internet Service Provider used for connectivity to Potomac Science Center.
Resolution
Internet Service Provider resolved the issue.
Prevention
Have engineers available to dispatch right away to assist in troubleshooting