At this time, ITS is receiving a number of calls from customers reporting problems with Remote Desktop Protocol (RDP). The cause has not been determined, and we are continuing to research the issue. If you use Remote Desktop, please confirm that your computer is allowing Remote Desktop connections. Please see instructions on how to determine if your computer is allowing RDP connections.
If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870 or via email at firstname.lastname@example.org.December 11, 2019 10:00 a.m.