Array
(
    [_edit_lock] => Array
        (
            [0] => 1604607906:5
        )

    [_edit_last] => Array
        (
            [0] => 5
        )

    [show_in_notification] => Array
        (
            [0] => 0
        )

    [_show_in_notification] => Array
        (
            [0] => field_5b73bb207b697
        )

    [status] => Array
        (
            [0] => Resolved
        )

    [_status] => Array
        (
            [0] => field_5b47fa29827c3
        )

    [new_outage_message] => Array
        (
            [0] => ITS has received reports of an outage to the ITS Ticketing System (TeamDynamix). This affects the ticketing system as well as the client portal for requesting services. The ITSM Tool Core Support Team is investigating the issue and will provide updates as they are received from the vendor.
        )

    [_new_outage_message] => Array
        (
            [0] => field_5b71b781c537c
        )

    [start_date_and_time] => Array
        (
            [0] => 2020-11-05 14:58:00
        )

    [_start_date_and_time] => Array
        (
            [0] => field_5b634bb5d7f0c
        )

    [status_update_repeater] => Array
        (
            [0] => 
        )

    [_status_update_repeater] => Array
        (
            [0] => field_5b71b80efbb63
        )

    [e-mail_settings_e-mail_alerts] => Array
        (
            [0] => yes
        )

    [_e-mail_settings_e-mail_alerts] => Array
        (
            [0] => field_5b5ebeb3cd8f5
        )

    [e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => a:1:{i:0;s:19:"ITS Alerts Listserv";}
        )

    [_e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => field_5b5ebf07cd8f6
        )

    [e-mail_settings] => Array
        (
            [0] => 
        )

    [_e-mail_settings] => Array
        (
            [0] => field_5b5ebd94cd8f4
        )

    [_jd_tweet_this] => Array
        (
            [0] => no
        )

    [email_alert_status] => Array
        (
            [0] => 1
        )

    [_yoast_wpseo_focuskeywords] => Array
        (
            [0] => []
        )

    [_yoast_wpseo_keywordsynonyms] => Array
        (
            [0] => [""]
        )

    [resolved_text_area] => Array
        (
            [0] => The ITSM Core Support Team has determined that the vendor has restored the services associated with TeamDynamix. An after-action report will be posted explaining the issue once we have the information from the vendor. If you continue to have issues with the ticketing or making a service request through the service catalog, please contact the Support Center to report the issue. 
        )

    [_resolved_text_area] => Array
        (
            [0] => field_5b599c74dc9ef
        )

    [end_date_and_time] => Array
        (
            [0] => 2020-11-05 15:16:00
        )

    [_end_date_and_time] => Array
        (
            [0] => field_5b634c1bd7f0e
        )

)

TeamDynamix issues

Resolved Alert:

The ITSM Core Support Team has determined that the vendor has restored the services associated with TeamDynamix. An after-action report will be posted explaining the issue once we have the information from the vendor. If you continue to have issues with the ticketing or making a service request through the service catalog, please contact the Support Center to report the issue.

(READ MORE)

Initial Alert:

ITS has received reports of an outage to the ITS Ticketing System (TeamDynamix). This affects the ticketing system as well as the client portal for requesting services. The ITSM Tool Core Support Team is investigating the issue and will provide updates as they are received from the vendor.


For additional information regarding the outage, please view the After Action Report.