Degree Works Unvailable
March 05, 2021 8:40 a.m.Outage category:
Applications
Location:
All users of Degree Works
Status:
Closed
Resolved alert:
03/01/2021 1:24 pm
When students or advisors attempted to log into DegreeWorks, they received this error message: “Error 50: classicConnector.error”
Initial symptoms:
Registrar got calls from people about the outage and passed the information on to the DBAs.
Duration:
03/01/2021 11:00 am - 03/01/2021 1:24 pm
Impact to Mason:
Students and advisors could not use the application for planning of registration or “what if” analysis of possible degree changes.
Affected Services:
Application Software
Other Affected Services:
Degree Works
ROOT CAUSE ANALYSIS
Cause:
The application server was recently moved from a RHEL6 server to a RHEL7 server. The RHEL7 server has a misconfiguration in the /etc/hosts file which caused it to look to DNS instead of locally it resolve port 8801.
Resolution:
/etc/hosts configuration was corrected.
Prevention:
No steps can be put in place to correct for human error.
STATISTICS
Service Team:
DBA Team and CCSO