Service Disruption – Intermittent Network Outages
June 21, 2021 8:34 a.m.Outage category:
Wired Network, Wireless Network
Location:
All Campuses
Status:
Closed
Resolved alert:
06/17/2021 2:55 pm
Users experienced intermittent network issues on wired and wireless networks due to an issue with the Data Center firewall.
Initial symptoms:
All users on all 3 campuses experiencing intermittent network issues.
Duration:
06/17/2021 2:30 pm - 06/17/2021 2:55 pm
Impact to Mason:
All campuses affected by intermittent network outages.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
An interface on the Data Center Firewall experienced issues.
Resolution:
Network engineers worked with vendor to resolve the issue.
Prevention:
Network engineers are working with vendor to determine cause and keep from re-occurring.
STATISTICS
Service Team:
Network & Security Engineering